Privacy Policy
At sparkleo, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Introduction
Welcome to sparkleo Cleaning Agency. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Important Notice
This policy applies to all information collected through our website, mobile applications, and our cleaning services. We encourage you to read this Privacy Policy carefully.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
- Schedule a cleaning service through our website or phone
- Create an account on our platform
- Subscribe to our newsletter
- Contact us for customer support
- Participate in surveys or promotional activities
- Provide feedback or reviews
This information may include:
Contact Details
- • Full name
- • Email address
- • Phone number
- • Home address
Service Information
- • Property details
- • Cleaning preferences
- • Access instructions
- • Special requirements
Technical Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
Device Information
- • IP address
- • Browser type and version
- • Operating system
- • Device type and model
Usage Data
- • Pages visited
- • Time spent on pages
- • Referring websites
- • Click patterns
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Scheduling and managing cleaning services
- Processing payments and billing
- Communicating about service appointments
- Providing customer support
Business Operations
- Improving our services and website
- Analyzing usage patterns and trends
- Training staff and quality assurance
- Legal compliance and record keeping
Communication
- Responding to inquiries and requests
- Marketing communications (with consent)
- Emergency notifications
Security & Protection
- Verifying identity and credentials
- Protecting against unauthorized access
- Legal compliance and dispute resolution
Information Sharing and Disclosure
We understand the importance of keeping your personal information secure. We do not sell, trade, or rent your personal information to third parties. The information we collect may be shared only in the following circumstances:
Trusted Service Providers
We work with trusted third-party service providers who help us operate our business:
- Payment Processors: For secure payment processing (Stripe, PayPal)
- Cloud Storage: For secure data storage and backup (Google Cloud, AWS)
- Analytics Services: For website analytics and improvement (Google Analytics)
These providers are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.
Legal Requirements
We may disclose your information when required by law or to:
- Protect our rights and property
- Protect the safety of our customers and staff
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and provide you with options regarding your information.
Data Security
Your Data is Protected
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard protocols.
- Secure Servers: Our servers are protected by firewalls and are regularly updated with security patches.
- Regular Backups: Automated backups ensure your data can be recovered in case of system failures.
- Access Controls: Only authorized personnel have access to your personal information.
Operational Safeguards
- Staff Training: Our team regularly receives training on data protection and privacy best practices.
- Data Minimization: We only collect and retain the information necessary for providing our services.
- Incident Response: We have procedures in place to respond quickly to any security incidents.
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information with the highest level of security available.
Your Privacy Rights
As a valued customer of sparkleo, you have important rights regarding your personal information. We respect these rights and are committed to helping you exercise them.
Right to Access
You can request a copy of the personal information we hold about you and details about how we process it.
Right to Correction
You can request that we correct any inaccurate or incomplete personal information we have about you.
Right to Erasure
You can request that we delete your personal information in certain circumstances, subject to legal requirements.
Right to Portability
You can request that we transfer your personal information to another service provider in a structured format.
Right to Object
You can object to certain types of processing, including marketing communications and certain automated decisions.
Right to Restriction
You can request that we limit how we process your personal information in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us using one of the following methods:
We will respond to your request within 30 days, or within the timeframe required by applicable law.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.
Essential Cookies
Required for basic website functionality, including secure login and navigation.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
Types of Information We Collect
- Usage Data: Pages visited, time spent on site, click patterns, and navigation paths
- Referral Data: Information about how you found our website (referral sources)
- Preferences: Language settings, accessibility preferences, and other user preferences
Managing Your Cookie Preferences
You have several options to manage cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- • Accept all cookies
- • Block all cookies
- • Block third-party cookies
- • Clear cookies when you close your browser
Our Cookie Preferences Center
You can customize your cookie preferences using our Cookie Preferences Center. This allows you to:
- • Choose which types of cookies to accept
- • Update your preferences at any time
- • See how your preferences affect your browsing experience
Third-Party Services
We work with trusted third-party services to provide you with the best possible experience. These services have their own privacy policies that govern how they handle your information.
Email and Communication
- Mailchimp: Email marketing and newsletter services
- SendGrid: Transactional email delivery
Privacy Policy: These services help us communicate effectively with you about our services and updates.
Payment Processing
- Stripe: Secure payment processing and subscription management
- PayPal: Alternative payment method
Privacy Policy: Your payment information is processed securely by these certified payment providers.
Analytics and Performance
- Google Analytics: Website traffic analysis and user behavior insights
- Google Search Console: Website performance monitoring
Privacy Policy: These tools help us understand how visitors use our website to improve performance.
Cloud Storage and Hosting
- Google Cloud Platform: Secure data storage and computing infrastructure
- Amazon Web Services (AWS): Backup and disaster recovery
Privacy Policy: Your data is stored securely in the cloud with enterprise-grade security measures.
Customer Support
- Zendesk: Customer service ticketing and support system
Privacy Policy: This helps us provide efficient customer support and track service requests.
Our Commitment
We carefully select and monitor our third-party partners to ensure they meet our high standards for data protection and privacy. We require all partners to sign data processing agreements that commit them to protecting your information.
Policy Updates and Contact Information
Policy Updates
Change Notifications: We will notify you of any material changes to this Privacy Policy via email or prominent notice on our website.
Effective Date: All policy changes will include an updated effective date at the top of this document.
Continued Use: Your continued use of our services after policy changes constitutes acceptance of the updated terms.
Review Rights: You always have the right to review and understand our current privacy practices.
Current Version: December 15, 2024
Previous Version: January 1, 2024
Contact Our Privacy Team
Have questions about our privacy practices or need to exercise your privacy rights? We're here to help!
Response Time: We aim to respond to all privacy-related inquiries within 3-5 business days.
Our Commitment to Your Privacy
At sparkleo Cleaning Agency, protecting your privacy isn't just a legal requirement—it's a fundamental part of our commitment to providing exceptional service with complete transparency and trust. We continuously review and update our privacy practices to ensure they meet the highest standards of data protection.
Security First
Your data is protected with enterprise-grade security measures.
Transparent Practices
We clearly explain how we collect and use your information.
Your Control
You have full control over your personal information and privacy settings.